Hate Being on Hold on Government-ish Hotlines?

Nothing is more frustrating than being put on hold for a problem that you wish to solve as soon as possible or being tossed around like a hot potato by people in different departments who care less about your situation. 

No one wants to be placed on hold for hours on end for a immediate problem they wish to solve now! You might be able to relate to Rob (not his real name). He has been using this accounting company for a year now. Took him a rather time consuming cycle to get to the bottom of a trivial issue. Don't be fooled by a "big-name" firm that stand by their "brand"